Ninth Circuit expands ministerial exception to customer service representative for religious organization: McMahon v. World Vision, Inc.

In McMahon v. World Vision, Inc. (9th Cir. 2025) 147 F.4th 959, the Court of Appeals for the Ninth Circuit held that the ministerial exception barred a customer service representative’s (CSR) discrimination claims after a religious organization terminated her upon learning she was in a same-sex marriage.

Plaintiff sued under Title VII and the Washington Law Against Discrimination (WLAD), alleging discrimination based on sex, sexual orientation, and marital status. The district court initially granted summary judgment for Defendant based on the church autonomy doctrine, but later reversed its ruling, finding the doctrine did not apply because Defendant had acted under a “facially discriminatory hiring policy.” Also rejecting Defendant’s ministerial exception and Title VII and WLAD exemption defenses, the court awarded summary judgment to Plaintiff. The parties stipulated to a damages award, and final judgment was entered for Plaintiff.

Defendant appealed, and the Ninth Circuit reversed and remanded for summary judgment in favor of Defendant. It cited Our Lady of Guadalupe Sch. v. Morrissey-Berru (2020) 591 U.S. 732, Behrend v. S.F. Zen Ctr., Inc. (9th Cir. 2024) 108 F.4th 765, and Markel v. Union of Orthodox Jewish Congregations of Am. (9th Cir. 2024) 124 F.4th 796 for the proposition that the ministerial exception can apply to various types of employees, not just those with key preaching or teaching roles. The court disagreed with the district court’s finding that CSRs performed secular work, concluding instead that they performed “vital religious duties” central to Defendant’s “core mission.” Following Hosanna-Tabor Evangelical Lutheran Church & Sch. v. EEOC (2012) 565 U.S. 171, it held that a preponderance of secular duties does not preclude the ministerial exception. While the Ninth Circuit acknowledged that “universal, generic job requirements” alone are insufficient to establish the exception, it rejected Plaintiff’s argument that such requirements should not be considered at all.

Full opinion

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